Return & Exchange

All jewelry is hand made in our studio in Prague with lots of care and attention, so please allow small imperfections 
due to the nature of handmade work.

If for some reason you are not satisfied with your purchase and it doesn't meet your expectations please send us a message. We give a warm and personal attention to all our clients and care for their opinion and feedback.

We want you to be happy with your piece of handcrafted Vika Mayzel. Jewelry and offer 14 day money back guarantee on all pieces purchased online minus the cost of postage.

You can return or exchange the item within 14 days of receiving the item. Items must be unworn & unused, in original condition and packaging.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders.
  • Items on sale.

Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.

Please follow the instructions below to return your item:

    • To return your order for a refund, please contact us: and notify us that you will be shipping your item. Please include your Name, Order Number and the name of the Item.
    • Please send your package to the following address: VIKA MAYZEL, nad uzlabinou 708/7, Prague 10800, Czech Republic.
    • Shipping back items must contain Tracking  Number.

We stand by the quality of work and will repair any broken or damaged jewelry free of charge within two years of purchase date.

Vytvořil Shoptet | Design